Emergency Assistance

Worldwide emergency assistance

When you're in trouble, you need a travel insurance provider that is ready to spring into action, anytime and anywhere. That is exactly what you get with Cover-More. All our travel insurance policyholders can access our 24 hour emergency assistance provided by our in-house medical team at any time, any day.

You can call the emergency assistance team whenever you need help, whether you require medical treatment or your passport and other important travel documents have been lost.

If you need assistance, please be prepared to provide:

  • Your policy number
  • A contact number for where you are now

Key facts about the Cover-More emergency assistance team

Cover-More's emergency medical assistance team is made up of about 70 doctors, registered nurses, case managers and support professionals who operate 24 hours, 7 days to assist more than 1.8 million travellers.

With Cover-More travel insurance, you have a global team of medical professionals and assistance providers ready to come to your aid. Cover-More not only has its own medical and technical team, but we are also part of the International Assistance Group.

Global numbers to call for emergency assistance

The emergency contact number will depend on the country you're calling from:

USA: 1866 893 6504
Canada: 1866 773 9317
UK: 0808 234 1523
Australia: 1800 252 800
Other Countries: +64 (0) 9 300 8593

If you need to fax any information through with your assistance case number or policy number, fax +612 9954 6250.

Should you experience difficulty contacting us from any of the country specific numbers above, please call +64 (0) 9 300 8593.