Travel Insurance FAQs

Q: How do I know which type of travel insurance is right for me?

Depending on where and when you plan to travel, for how long, and the overall cost of your trip, you will need to research different plans. If you're staying local, our Domestic policy could be just for you. If a lux destination holiday is in the plans, you should consider our Comprehensive policy. If you are travelling abroad on a tighter budget, check out our Essentials policy. Travelling more than once this year? The Multi-Trip travel cover could protect all of your trips over a 12-month period. If you need help deciding on the type of cover you need, call 0800 500 925.

See our range of travel insurance plans.


Q: What do I do if my luggage is delayed?

Unfortunately, your luggage sometimes arrives after you do. If this happens to you and you have an international comprehensive or essentials plan, there is provision to claim for the purchase of essential items of clothing and toiletries if your entire luggage is delayed for more than 24 hours by a Transport Provider. Carefully read your policy documentation to know the limits of this cover.


Q: Can I file a claim once I'm home from my trip?

Yes, but be sure to submit it within 60 days of completing your journey as the details will still be fresh and it will be easier to gather the information we need to assess your claim.

We have an Online Claims system available through the claims tab on the homepage that will allow you to submit your claim from anywhere in the world.


Q: What if I change my mind?

If you change your mind about needing a travel insurance policy, you have 14 days during which you may cancel it. As long as you have not already travelled or made a claim on the policy, you will receive a full refund -- no questions asked! Need to modify or change your policy? Call 0800 500 925. Get a travel insurance quote, fast and easy.